About Our Medical Cleaning Company
We are a Melbourne medical cleaning company that works in clinical buildings and nowhere else. No offices, no retail, no end-of-lease work. Practices, clinics, consulting suites and the sites that sit around them, cleaned to a written method with a record you can hand to an assessor. If you would rather read about the work than the firm doing it, begin with our overview of medical cleaning in Melbourne.
Who are we as a medical cleaning company?
Medical Cleaning Melbourne is a specialist contractor cleaning healthcare premises across the metropolitan area. We hold an ABN, carry public liability insurance, screen every crew member and work to a written scope with a signed record at each attendance.
The business exists because general commercial cleaning does not translate into a practice. A crew that has cleaned warehouses all week wipes a treatment room the way it wipes a lunch room, and goodwill does not fix that. The method has to be taught and checked.
So the work is narrow on purpose: general practices, specialist suites, dental clinics, allied health rooms, veterinary surgeries and residential sites with clinical rooms. Everything else we decline, usually with a referral to somebody who does it properly.
Our clients are practice managers and owners who would rather not think about cleaning at all. The rooms are right in the morning, the log is signed, the stock is full, and nobody has to send an email about a bin.
We work across Melbourne, after hours by default, with the same crew on your site wherever staffing allows. A crew that knows which room has the difficult floor finishes faster and misses less.
- ABN registeredTrading in Victoria with a registered ABN and a written services agreement.
- InsuredPublic liability cover and WorkCover in place, with certificates supplied on request.
- Screened crewsA current national police check for every person who enters your building.
- DocumentedWritten scope, zone plan, product register and a signed log for every visit.
Why do we only clean clinical settings?
Because the method does not carry across. Zoned equipment, dwell times on listed products, patient privacy and a record that survives an assessment are daily habits in a clinical building and unnecessary overhead in an office, so mixed crews drift back to the easier habit.
What specialising buys you
Every induction, every training session and every piece of equipment is aimed at one type of building. Crews handle treatment rooms often enough that the order of work is second nature rather than something they read off a sheet.
It also means we recognise what we are looking at. A crew that has cleaned a hundred consult rooms knows the difference between a tidy room and a finished one.
What we deliberately leave out
We do not reprocess or sterilise instruments, handle sharps or remove clinical waste. Those belong to your clinical team and your licensed waste contractor, and a cleaning contractor who offers them is blurring a line that regulators keep firm.
Nor do we clean equipment that carries a manufacturer's cleaning instruction. We work around it, report what we cannot reach, and leave the device to the people trained on it.
Saying no to work sounds like a strange way to run a cleaning business, and it is the reason the standard holds. A crew that spends Monday in a factory brings factory habits into a clinic on Tuesday without noticing.
It also keeps the answers honest when you ask something technical, because they come from the buildings we work in every week.
What checks and training do the crews have?
Everyone holds a current national police check before a first shift. Each person is then inducted to your site, trained on the zone method and briefed on privacy, and nobody attends a practice unsupervised until that induction is signed off.
- ScreeningNational police check verified before the first attendance and kept current thereafter.
- Method trainingZone separation, product use, dwell times and what to do when something is found broken or soiled.
- Site inductionYour floor plan, alarm and access process, clinical rooms and anything you want handled differently.
- Privacy briefingPaperwork is never read, moved or photographed, screens are left alone, and anything in the open is reported rather than handled.
- SupervisionSpot checks on the program, and a named contact who walks the site with you on review.
Immunisation is agreed with each practice rather than claimed as a blanket policy. Some sites want evidence for particular vaccines and others never ask, so we write your requirement into the agreement instead of publishing a promise that may not match it.
Turnover is the quiet enemy of a clean practice, so the roster keeps the same faces on the same sites. When somebody is away you get a trained replacement inducted to your building, not an agency worker who has never seen it.
What products and method do we use?
Detergent first, then a disinfectant listed on the Australian Register of Therapeutic Goods where a clinical surface calls for one, used at the contact time on its own label. Every product on your site is recorded in a register kept with your file.
Cleaning before disinfecting is the part most people skip. A disinfectant applied over soil is working against a barrier, so the sequence matters more than the strength of the product.
Disinfectant claims in Australia are regulated rather than decorative, and the Therapeutic Goods Administration explains what a listed hospital-grade product may and may not say in its guidance on listed disinfectants. We keep to those products in clinical areas and record what was used.
Equipment is separated by zone with the four-colour code, so the cloth that touches a toilet never reaches a treatment bench. Cloths and mop heads are laundered between sites rather than rinsed and reused during a shift.
Where a room needs more than the routine, after an exposure or before a new tenancy opens, that is scheduled work with its own method rather than a heavier nightly clean. It is described under infection-control deep cleaning.
Are we insured, and what paperwork do you receive?
Yes. Public liability cover and WorkCover are in place and the certificates go into your file at the start. You also receive the written scope, a zone plan, the chemical register with its safety data sheets, and a log signed at every attendance.
| What we hold | What it covers | How you check it |
|---|---|---|
| Public liability insurance | Damage or injury arising from our work on your premises | Certificate of currency, supplied at the start and on renewal |
| WorkCover | Our people while they are working in your building | Policy details on request for your contractor file |
| National police checks | Everyone who attends your site, unaccompanied or otherwise | Confirmation of the check for each named crew member |
| Product register | Every chemical used on your site, with safety data sheets | A copy on site and in your file, updated when a product changes |
| Written scope | Room by room tasks, rotation, exclusions and frequencies | Signed by both sides before the first clean |
| Visit log | What was done, when, and who did it | Signed on site, summarised monthly for your records |
- At the startScope, zone plan, insurance certificates and product register, filed before night one.
- Every visitThe log is completed and signed, with anything found or missed written on it.
- Every monthA summary that a practice manager can file straight into the accreditation folder.
Environmental cleaning is part of standard precautions rather than a housekeeping extra, which is why the paperwork exists at all. The national position on that sits in the Australian Guidelines for the Prevention and Control of Infection in Healthcare, and our method follows it.
What that means for you is simple enough. When somebody asks how your rooms are cleaned, you open a folder and show them, rather than describing an arrangement nobody wrote down. The detail of that evidence is set out for practice managers.
How do you start working with us?
Tell us the facility type, the rooms and when your sessions finish. We walk the site outside consulting hours, write the scope, quote a fixed figure per visit, and set a start date that does not interrupt a single appointment.
Switching contractors worries people more than it should. The handover usually happens between a Friday and a Monday, and the first log lands on the practice manager's desk that same week.
If you are still under notice with somebody else, say so. We hold the start date and the quoted figure rather than push you into an awkward overlap.
There is no lock-in and no pressure call afterwards. If the scope or the figure is not right, say what is missing and we will adjust it, or tell you plainly that another contractor suits you better.
Whenever it suits, get a quote with the room count, your session times and after-hours access.
What do practices ask about us?
Three things come up first: whether the crews are screened, what they are trained on, and whether the insurance suits a clinical building. Straight answers to all three below.
Are crews police-checked?
Yes. A current national police check is verified before anyone attends a client site, and it stays current while they work with us. If you need the confirmation for each named person in your contractor file, ask and we will send it with the insurance certificates.
What training do cleaners receive?
Zone separation and colour coding, correct product use including contact times, the order of work in a clinical room, privacy in a practice, and what to report rather than touch. Training is documented, and each person is inducted to your specific site before working in it alone.
Are you insured for clinical settings?
Yes. We carry public liability insurance and WorkCover, and the certificates of currency go into your file at the start of the agreement and again at each renewal. We publish no figure here because your own requirement is the one that matters, so ask and we will confirm it in writing.
Ready to see what we would do with your rooms?
Give us the rooms and the nights. You get a written scope, a fixed figure per visit and a start date built around your list.